frequently asked questions

  • What makes your wheat so wonderful?

    Our organic Edison wheat is traceable to farmer and field. We worked hard to source the best quality wheat that was farmed with the highest environmental standards in mind. We’re sourcing directly from regenerative farmers that are dedicated to restoring the soil and the wildlife corridors that surround the farm. They are also community leaders that work to protect and enhance the local community, and contribute to research in partnership with their local university agriculture extension programs. Healthy soil also means more nutrient dense food for you and me!

  • Where are your crackers created?

    Our crackers are made at a climate-friendly bakery in Washington, just a couple hours down the road from where our wheat is grown. The manufacturing facility is LEED Certified with 100% of their energy coming from green power sources. They also avoid food waste by donating imperfect crackers to a local food bank and any food waste to an animal feed manufacturer.

  • How long do your crackers stay fresh?

    We always want you to experience optimal deliciousness, so we put a “Best By” date on the bottom of every box. Eating the crackers by this date will help ensure the best flavor and texture! Once open, you can keep your products fresh by rolling up the bag of crackers tightly and securing it with a clip or rubber band. This keeps air away from the crackers, ensuring freshness for all your food adventures.

  • Where can I find your nutrition facts?

    On the side panel of every package, you’ll find all our helpful nutrition facts. Or, visit the product page and check out the Ingredients section for more information. 

  • Can Moonshot fit my dietary restrictions?

    We hope so! We made Moonshot with the highest quality climate-friendly ingredients we could find. Our crackers do contain a really special wheat, so they’re not gluten-free. Still, for anyone looking to be dairy-free, kosher, soy-free, or corn-free option, Moonshot is a great cracker choice!

  • Is your packaging climate-friendly?

    We’re committed to climate-friendly packaging. Our recyclable paper carton is made from 100% recycled materials (please don't forget to recycle - we need you to do your part, too!) Our interior plastic bag is recyclable anywhere you can recycle plastic grocery bags (typically in-store, not curbside) and we are making a public commitment to use a home-compostable interior bag in the future.

  • What’s your favorite way to enjoy Moonshot’s Climate-Friendly Crackers?

    You ask hard questions! I love to eat them by the handful if I need an afternoon energy boost or, if I’m feeling more adventurous, with hummus, avocado, or chocolate hazelnut spread...please don’t make me choose! 😉

  • Why and how is your shipping carbon neutral?

    Great question! We started Moonshot to make snacking climate-friendly. Our favorite activity, doing good for our favorite planet! That extends beyond just the foods that we make and into our shipping, and with the help of Shopify’s Offset program, we offset the carbon impact of shipping each and every on-line order of Moonshot Snacks. 

    Specifically, we’re investing in the Jari Pará Forest Conservation Project in the Amazon rainforest. This project covers 496,988 hectares of tropical forest in Brazil (an area the size of the state of Delaware!), protecting more than 2,400 species of flora and fauna within it. We’re carbon neutral and positively delicious!

  • When will my order arrive? How can I track it?

    It takes our warehouse 1-2 days to process and pack up your order, and we allow 2-6 days for delivery through FedEx Home Delivery. You will receive an email from us when your order ships, which includes a FedEx tracking number that allows you to easily track your package and prep for snacking paradise!

  • Where do you ship your crazy delicious crackers?

    Currently, we ship everywhere in the United States, with the exception of P.O. boxes and military bases (FedEx is currently unable to deliver to these types of addresses). But rest assured, we are working to get Moonshot into the hands of climate-friendly snackers everywhere ASAP.

  • Can I edit or cancel my order once it’s been placed?

    We’ll always do our best to ensure you’re happy with your order. There’s a short window of time after your order is placed when we can do our best to help with edits or cancellations. Please email us ASAP at hello@moonshotsnacks.com and we’ll do everything we can to help!

  • Where can I buy Moonshot?

    Right here, of course!

  • Can I order a single box?

    We’re not currently able to support single box orders because of the cost and climate impact of sending individual boxes. But trust us, we’re hoping to figure out a climate-friendly way to make this happen in the future.

  • What is your return policy?

    Unfortunately, Moonshot is unable to accept physical product returns - for food safety reasons as well as to avoid the carbon footprint of a return shipment. However, if any items are damaged or defective, we’ll work with you to get a replacement or refund. Shoot us a note at hello@moonshotsnacks.com with your order number and concern, and we’ll be more than happy to figure out a solution.

  • Do you have any special offers or coupons?

    Sorry, we don’t have any offers or coupons available at this time. You’ll be the first to hear about offers or coupons if you sign up for our newsletter and follow us on social media!

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  • How can I edit or cancel my subscription?

    First, click the little icon of a person in the top right hand corner of our website to be taken to the “My Account” page. Once there, click the tab that says “Subscriptions” to see any active subscriptions you may have. Click “Edit” next to the item(s) you’d like to modify or “Cancel” right underneath that if you’d prefer to cancel your subscription entirely.

  • How do I cancel my subscription?

    Say it ain’t so! First, click the little icon of a person in the top right hand corner of our website to be taken to the “My Account” page. Once you’re there, click the tab that says “Subscriptions” to see any active subscriptions you may have.

  • How far in advance do I need to make a change to my subscription?

    Please make any changes to your subscription 5 days in advance of your subscription’s renewal date so that we’re able to coordinate the changes with our warehouse team.

  • Do I get free shipping?

    We hope so! Any order over $30 ships for free -- your carbon neutral shipping is totally on us! Need some recommendations on how to hit that $30 threshold? Any of our 6 packs will get you there, whether you choose to make a one-time purchase or start a subscription.

  • Can I gift a subscription?

    Of course! We love that you want to share Moonshot! You can add a gift message at checkout and share the climate-friendly love.

  • Can I sell Moonshot in my store or get my local retailer to sell it?

    We are always looking for new ways to reach our fans! Please email hello@moonshotsnacks.com to tell us more about your location and where you’d like to buy Moonshot next. 

  • Why are you called Moonshot?

    Because we’re shooting for the moon by taking a bite out of climate change, one cracker at a time! Moonshot crackers are made with regeneratively farmed ingredients, our way of finding crazy delicious ingredients that are also helping to tackle climate change. Changing the food system is bold, some might even call it a moonshot, but we know it can be done!

  • What makes Moonshot crackers climate-friendly?

    We love talking about this so please do check out the long answer on this page! For the short answer, we’re climate-friendly because we’re carbon neutral and we make our crackers with climate-friendly ingredients that are grown by regenerative farmers.

  • How are your snacks carbon neutral?

    We’ve done the math to calculate our carbon impact with a Life Cycle Assessment, reduced emissions where we can, and partnered with carbon offset producer NativeEnergy. If you want to learn more, read about how Moonshot Snacks has been a carbon neutral brand from Day 1 in our blog.

  • What makes Moonshot so special?

    Moonshot is the first explicitly climate-friendly snack brand, which we think is pretty dang cool! We also source our ingredients as close to the farmer as we can get (our organic Edison wheat and sunflower oil are traceable back to the farmer and field). Other brands typically utilize third-party suppliers for their ingredients, making it difficult to trace their sourcing and impact. With Moonshot, you can satisfy your cravings and do good for the planet - it’s a win-win!

Still have questions or concerns? Or just want to say hi? Don’t hesitate to contact us.